Refund policy

Refund Policy

Last updated: October 2026

At Glidea Fit, we want you to be happy with your order. Because our products are large fitness items shipped from our US warehouse, our policy covers damaged, defective and incorrect items. Please read it before you order.

1. Damaged, defective or wrong items

If your item arrives damaged, does not work as described, or is not the item you ordered, we will send you a free replacement or give you a full refund, at no cost to you.

Contact us at contact@glideafit.com within 30 days of delivery.
Include your order number, a short description of the problem, and photos or a short video showing the issue (and the shipping box if it was damaged in transit).
Once we confirm the issue, we will ship a replacement or issue a refund to your original payment method. You will not need to pay any return shipping.

2. Order cancellations

You can cancel your order for free at any time before it ships. Email us with your order number as soon as possible. Once an order has shipped, it can no longer be canceled.

3. Change of mind

We do not accept returns for change of mind, wrong size or color choice, or items that have been used and are not defective. Please check the product details, dimensions and maximum user weight before ordering. If you have questions, email us before you buy and we will be happy to help.

4. Refunds

Approved refunds are issued to your original payment method within 5-10 business days. Your bank or card issuer may take a few extra days to post the refund.